Privacy Policy
ledhydroponics.co.uk website is owned by LED Hydroponic LTD, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by ledhydroponics.co.uk, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using ledhydroponics.co.uk website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the ledhydroponics.co.uk, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via muddy@ledhydroponics.co.uk.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
-
The right to be informed.
-
The right of access.
-
The right to rectification.
-
The right to erasure.
-
The right to restrict processing.
-
The right to data portability.
-
The right to object.
-
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties’ privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to muddy@ledhydroponics.co.uk.
Returns Policy
Our returns policy is designed to be simple and convenient for our customers. We offer a 14-day return period, allowing you to request a return within 14 days of receiving your item. This ensures you have ample time to be completely satisfied with your purchase. If you need to return an item, please contact us within this timeframe, and we will guide you through the return process. Your satisfaction is our priority, and we strive to ensure you are happy with your purchase.
To be eligible for a return, items must be in the same condition as when received: unworn, unused, in their original packaging, and with all tags attached. Items with hygiene seals cannot be returned if the seals are broken or removed. If your order included a free item, it must also be returned for your refund or replacement to be processed. It’s essential that all items are returned in a saleable condition, including original packaging and intact hygiene seals. Items that are not re-saleable cannot be refunded, replaced, or exchanged. We appreciate your understanding of our return eligibility policy.
Please note that a 10% restocking fee will apply to all returns, meaning a percentage of the original purchase price will be deducted from your refund. It’s important to consider this fee when making a purchase and before initiating a return. Always review the return policy in detail to be fully informed about any potential fees. Thank you for your understanding and cooperation.
To initiate a return, contact us at sales@ledhydroponics.co.uk. Once your return is approved, we will provide you with the address and instructions for sending your package. Items returned without prior authorization will not be accepted. For any questions about the return process, feel free to reach out to us at the same email address. If you are returning an item from outside the UK, you will be responsible for covering the full cost of return shipping. However, we will cover return postage for faulty or incorrect items if you use Royal Mail 2nd Class Recorded Delivery. This policy does not affect your statutory rights.
LED grow lights Warranty Service
LED Hydroponic LTD warrants its LED Grow Lights to be free from defects in material and workmanship for a fixed duration from the date of shipment from LED Hydroponic LTD. Details are listed below:
●Most LED grow lights are covered by a five (5) year limited warranty, including:
Within (1) year. Full-cover warranty: Free components, free repair service, free shipping costs.
(1)-(5) years. Limited warranty: Free components, the buyer is responsible for repair costs and shipping costs.
The Warranty applies only when:
●Sales are made through the LED Hydroponic LTD direct websites, or through authorized distributors or retailers, or through authorized third-party platforms such as Amazon, eBay,
●Products are installed in applications in which ambient conditions are within the range of intended operating conditions.
LED grow lights – Ambient temperatures≦40℃ (104℉)
Inline duct fans – Ambient temperature≦30℃ (86℉); Relative humidity≦65%
●Failure of the LED Products that is NOT a result of external causes, including acts of nature; human damage; improper or unauthorized use; or any other occurrences beyond LED Hydroponic LTD reasonable control. Adequate operation records must be provided
MISUSE OF DRUGS ACT 1971
By section 6 of the Misuse of Drugs Act 1971, it is an offence to cultivate any plant of the genus Cannabis in the United Kingdom without a license from the Secretary of State. Anyone committing an offence contrary to this section may be imprisoned or fined, or both. Visitors to this website are advised against breaking the law.